Contact Us

 

 

Our hours of operation are Monday-Saturday, 8am-8pm Central Time. We do respond to every email that is sent to us within 24 hours except on weekends. If you do not receive a response, please check your email filters to see if our return email was rejected. For after hours or weekends, please use email to contact us.

 

Prompt payment is greatly appreciated. We prefer Paypal but all Credit Cards are welcomed. Please no international bidders or payments.

 

 

Payment Methods

 

Our hours of operation are Monday-Saturday, 8am-8pm Central Time. We do respond to every email that is sent to us within 24 hours except on weekends. If you do not receive a response, please check your email filters to see if our return email was rejected. For after hours or weekends, please use email to contact us.

 

 

Images

 

Some Store Images may contain additional features and accessories. If you like add extras to your purchases please contact us before checkout.

 

 

Limited Warranty

 

 

 

This Limited Warranty contains the sole express warranty made by TECHPROS LLC ("Company") in connection with new desktop and notebook computer systems and accesories sold by Company ("Product"). BY PURCHASING OR ACCEPTING THE PRODUCT, THE BUYER ACKNOWLEDGES THAT THE LIMITATION OF LIABILITY IS PART OF THE TERMS OF SALE, CONSTITUTES A BINDING AGREEMENT, AND MAY BE ENFORCED AGAINST YOU BY COMPANY. Any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on Company's invoice and/or contract. All products are covered by manufacturer's warranty, if applicable, and Company shall not be responsible for any such warranty services or claims, except as set forth herein. Company shall not be obligated to provide any warranty service or obligations unless Buyer has paid its purchases in full under this or any other Company invoice.

 

 

Warranty Coverage

 

 

 

Company warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of 2 years for labor and 30 days for parts from the date of the original invoice from Company or is covered under manufacturers warranty. Except in the case of Notebooks, which carry a one year labor and one year parts from the date of the original invoice from Company. Company shall have the sole discretion in determining whether Product is covered under the warranty for labor and/or warranty for parts. Should the Product(s) supplied by Company prove defective by reason of improper workmanship or material as reasonably determined by Company, Company agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. Company shall not be responsible for any software or data installed on the Product originally supplied by Company. This warranty does not cover software, external devices, accessories or other parts added to a Company system after the system is shipped from Company, or accessories or parts that are not installed in the Company factory. Monitors, keyboards, and mice that are included on Company's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the manufacturers warranty period of the original product being repaired or replaced.

 

 

Disclaimer of Warranties

 

 

 

Except as set forth herein, Company disclaims all warranties including implied warranties; Company disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by Company, usage not in accordance with instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by Company, weather conditions, lightning, fire, water, or any acts of nature or God; Company shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other Company invoice.

 

 

To request Warranty

 

 

 

You must contact Avlis Systems within the applicable warranty period. Refer to the Contact Us web page at www.avlissystems.com/warranty-claim-request, or email Company at support@avlissystems.com. Should your warranty be approved and verified, Company will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen (15) days. Any Product returned to Company that does not have a valid RMA number visible on the outside of the package will be refused. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. Company will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect. For all shipments outside of the domestic United States all Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility.

 

 

Return & Refund Policy

 

 

 

No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by Company. Buyer must submit evidence of name, email address ,purchase date, paypal transaction ID, computer system(s) serial number, reason for return, exchange, or refund, and RMA number. At its sole discretion, Company may accept or deny Buyer's claim for return, exchange, or damages. If accepted and if the goods have not been used and are in a resalable condition, Company shall provide a refund or exchange within 30 days of purchase on new Mouse & Keyboards,Computer Headsets,Computer Cases,Operating Systems,Optical Drives,Motherboards,MemoryRAM,Networking Cards/Adapters,Multi-Card Readers,Video Cards,CPU Cooling Systems,and Media Card Reader Bays. Central Processing Units (CPU),Storage Drives (Solid State Drives,Hard Drive Disks,PCI Express Storage Cards) are only replaceable and non-refundable ; returns after the 31st day will be subject to a fifteen percent (15%) restocking fee. No refund, credit, or exchange is allowed after 45 days from the date of the invoice on all mouse,keyboards and computer systems. Opened software, promotional items, game vouchers, services, computer protection, and engraved products are not eligible for refund and may not be returned. (Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken, downloaded, and/or activated.) All products returned must have the RMA number prominently displayed on the shipping label with return freight prepaid by Buyer, and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein.

 

 

Shipping the Product

 

 

 

Ship the Product(s) back to Company in their original or equivalent packaging. Clearly mark the RMA number on the outside of the carton. All returns for exchange or refund must be complete with all components, manuals, cables, warranty cards, and static bags, just as you received it. If the Product is not returned in its entirety, you will be charged for the missing items. NOTE: You are responsible for your software and data. Company is not required to advise or remind you of appropriate backup and other procedures. Company is not responsible for any lost data or software in your product(s).

 

 

Repair of Product

 

 

 

Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Company repairs or replaces a product, the warranty term is not extended. Company will not reimburse Buyer for any repairs or replacements by anyone other than Company or anyone not authorized by Company.

 

 

Delivery & Risk of Loss

 

 

 

Company owns all parts removed from repaired products. Company uses new and reconditioned parts made by various manufacturers Shipment of all Product(s) shall be FOB point of origin as determined by Company. All risk of loss shall pass to Buyer upon tender to common carrier, Buyer or Buyer's agent or employee at Company's warehouse or other point so designated by Company. Buyer must report in writing all shortages or discrepancies to Company within seven (7) days of receipt. Otherwise, Buyer shall be deemed to have accepted the goods in satisfactory manner as determined under the Uniform Commercial Code. Any shortage or damage during transit must be reported to the carrier immediately and Company disclaims any and all liabilities in connection with such losses.

 

 

Limitation of Liability

 

 

 

BUYER'S SOLE AND EXCLUSIVE REMEDY AND COMPANY'S SOLE LIABILITY FOR LOSS OR DAMAGE ARISING FROM PURCHASE OR USE OF THE PRODUCT SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AT COMPANY'S SOLE DISCRETION.

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY LOSS OF USE, REVENUES, OR ANTICIPATORY PROFIT, OR FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALE, USE, OPERATION, OR INABILITY TO USE OF PRODUCTS PURCHASED FROM COMPANY TO THE EXTENT PERMITTED BY LAW, COMPANY MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL COMPANY'S LIABILITY EXCEED THE AMOUNT OF THE PARTICULAR DEFECTIVE PRODUCT PAID BY THE PURCHASER. THIS LIMITATION OF LIABILITY SHALL BE APPLICABLE TO ANY CLAIM PRESENTED, WHETHER THE LEGAL THEORY FORMING THE BASIS OF SUCH CLAIM INVOLVES CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, REGULATION, CONSUMER PROTECTION LAWS OR OTHERWISE.

 

 

Privacy Policy

 

 

 

TECHPROS LLC respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from www.avlissystems.com are updates to any recent orders and/or returns.

 

 

 

 

 

Privacy Policy Updates
 

We reserve the right to update our Privacy Policy from time to time. When we do, we will revise the “Last Modified” date at the top of this Privacy Policy. We encourage you to check this page periodically for any updates. Your continued use of this websites following the posting of this Privacy Policy will mean you accept those updates.